Privacy Policy

1. Information We Collect

A. Personal Information:

Phone Number: We may collect your phone number to facilitate appointment bookings and calls. This phone number may be provided to us when you sign up or update your account information.

B. Usage Data:

App Usage: We collect information about how you interact with the App, such as features used, pages viewed, and the frequency and duration of your sessions.

Device Information: We may collect information about your device, including the model, operating system, unique device identifiers, and mobile network information.

C. Analytics and Crash Data:

Firebase and Google Analytics: We use Firebase and Google Analytics to collect anonymized usage data and improve the App’s functionality, user experience, and performance. These services may automatically receive certain technical data about your device, browsing actions, and usage patterns.

Crash Logs: In the event of a crash or error, we may collect diagnostic data and crash logs to identify and fix technical issues promptly.

D. Communications:

Calls and Appointment Data: Vaani may use Twilio’s telephony services to facilitate phone calls and appointment reminders. While we do not record call audio, we may collect call metadata (such as call duration, timestamps, and status) to ensure the proper functioning of the service.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve the App’s functionality and performance.
• Facilitate appointment bookings and manage calls through Twilio’s services.
• Personalize your experience, including offering relevant features and content.
• Monitor and analyze usage patterns to enhance user experience and develop new features.
• Communicate with you regarding support requests, product announcements, updates, and promotional offers.
• Detect and prevent fraudulent or unauthorized activities.
• Comply with legal obligations and enforce our policies.

3. How We Share Your Information

A. Service Providers:

We may share your information with third-party service providers to perform tasks on our behalf and to assist us in providing the App’s features. These include:

• Firebase & Google Analytics: For analytics and performance monitoring.
• Twilio: For phone calls and messaging infrastructure.

These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

B. Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

C. Business Transfers:

If we are involved in a merger, acquisition, asset sale, financing, or bankruptcy, your information may be transferred or disclosed as part of that transaction, subject to any applicable privacy laws.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Children’s Privacy

Vaani is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you become aware that a child under 13 has provided us with personal information without parental consent, please contact us. We will take steps to delete such information promptly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: ankitpr2001@gmail.com